SIMPLY THE BEST

We are one of the largest Self Storage Management firms in the country and for good reason.

Executive Self Storage is ranked in the top twenty of over one hundred independent and publicly owned management companies within the industry. The ranking was determined by Inside Self Storage (the top industry magazine) in August 2001. We have been able to achieve that status by giving our clients superior management and consulting services over the past 14 years.

Our full service management teams provide a customized program, for new or existing properties, meeting the needs of each individual location.

The aggressive and honest staff are backed with our high visibility marketing programs and comprehensive management reporting, enabling them to react quickly and efficiently. These are some of the reasons for our proven record with troubled properties.

We provide multiple store discounts, while continuing to offer our services within a competitive price structure.

OUR PHILOSOPHY

Executive Self Storage Associates, Inc. (ESSA) has committed itself to avoiding the "everyone does it" mentality. Our focus is on a strict retail approach to sales and training. We believe we are selling a retail product to our customers. We are not in the real estate business, but rather in the sales business. The managers are taught that they are in charge of a store, not a site. We have customers, not tenants, and we are not landlords, but retailers. Finally, the managers are taught that customer service must be obvious.

 It is easy to clean a door when the customer is gone, but what would be the impact if it were cleaned while the customer was there to watch? • The people at the counter are critical to every element of success. Therefore, our #1 priority is to manage, train and continually monitor our people to make sure that they not only have the tools, but the unquestionable ability to be true professionals at their craft. • We believe that the needs and goals of our clients must come first and foremost. It is only within this dedication that ESSA can fulfill its goal of growth and success.

THE METHODOLOGY

The Executive Self Storage, Inc.'s first focus is to produce results by streamlining the operations, and to implement management control reporting to make information readily available for market decision making.

Our next step, unlike traditional approaches which emphasize increasing the number of phone calls into the store, is to train the on-site personnel how to close the already existing call base. This is accomplished through specific training methods designed to increase the closing ratio on the phone from the industry standard of 28% to a more acceptable 40% to 60%.

Once the proper telephone training has been completed, the focus will be to increase phone traffic with the use of advertising and marketing developed through years of research which has been specifically designed to target identified rental customers.

As our final step, a careful review of revenues and expenses will be ongoing.  A line-by-line analysis at all levels will be reported, analyzed and agreed upon on a frequent basis. Close supervision of all processes designed to determine and validate market share and penetration will remain the highest priority. Competitive market studies will be reviewed consistently for any changes that could have potential impact on our business.

THE PERFORMANCE

Executive Self Storage Associates, Inc will work with your existing staff personnel to get all the necessary legal, accounting, personnel, operations information and other pertinent data so that a smooth transition can be made.

We will immediately begin evaluation the facility and within a reasonable period of time, we will begin to implement our management techniques within your store. We will bring in a management team (or we may retain your existing managers) and immediately begin a training/transition period.

Once we have made all the necessary changes, we will continually evaluate how the store is performing and implement various marketing programs to ensure a continued increase in your bottom line.

THE RESULTS

Each store we manage has different results, which is why we evaluate each facility on its own merits. Our objective is to show a continual increase in revenues while simultaneously decreasing operational expenses.

We work hard at achieving these goals and demand that our management teams do also. Annual budget to actual reviews are done and we constantly "up the bar" when it comes to performance.

Executive is proud to state that most facilities that we manage consistently achieve a positive gain from year to year.

Want to hear or see more? Contact us via email at the following address:
joe@executiveselfstorage.com